The Real Competitive Advantage No One Can Replicate
We analyzed every tenant review across our entire portfolio recently. We expected to see praise for infrastructure - loading docks, industrial racking, climate control systems.
Instead, we found something else entirely.
Tenants mentioned their General Managers by name more than any physical feature of our buildings. Not occasionally. Overwhelmingly.
Cashana. Mike. Krista. Chris. Crystal. Georgiana.
They weren't just managing facilities. They were handling daily carrier pickups while tenants focused on client calls. Coordinating repairs before problems escalated. Introducing complementary businesses that turned into referral partnerships. Responding to needs in real time instead of submitting tickets that disappeared into three-day response windows.
Most property management operates on a model of distance: collect rent, handle emergencies when legally required, otherwise stay hands-off. That approach treats warehouse space as a commodity where the only differentiator is square footage and price per foot.
What actually matters to small businesses is having someone on-site who treats their success as part of the job description.
The impact shows up in growth patterns. E-commerce brands doubling revenue after moving in. Contractors expanding from single units to multiple locations. Manufacturers scaling from garage operations to standalone facilities.
Our latest feature breaks down what separates hands-off property management from true operational support - and why the businesses that thrive in flexible warehouse space aren't just renting square footage.
Read the full story: Why On-Site General Managers Are Our Secret Weapon →